Privacy Policy and Data Protection

Our Privacy Commitment

velanmorajerio Financial Planning respects your privacy and is committed to protecting your personal information in accordance with Australian privacy laws and international standards.

We collect and use your information responsibly to provide excellent financial planning services while maintaining the highest standards of data protection.

Information We Collect

We collect various types of information to provide and improve our financial planning services effectively.

• Personal identification information including name, address, and date of birth
• Contact details such as email address, phone number, and preferred communication methods
• Website usage data, browsing patterns, and service interaction information
• Technical information including IP address, browser type, and device information

How We Use Your Information

Your information is used exclusively for legitimate business purposes related to providing financial planning services.

• Provide personalized financial planning consultations and ongoing support
• Communicate with you about appointments, services, and account information
• Improve our services based on feedback and usage patterns
• Comply with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal information based on several legal grounds depending on the specific purpose.

Information Sharing Practices

We do not sell your personal information and only share data with trusted partners when necessary for service delivery.

• Qualified service providers who assist with business operations under strict confidentiality agreements
• Government agencies or regulators when required by law or court order
• Potential successors in the event of business merger, acquisition, or sale

Security Measures and Protection

We implement robust security measures including encryption, secure servers, access controls, and regular security assessments to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention Periods

We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Retention periods vary based on data type and regulatory requirements.

Your Privacy Rights

You have several rights regarding your personal information under Australian privacy laws and international regulations.

• Access copies of personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in specific situations
• Receive personal information in portable format for transfer
• Object to certain types of data processing activities

Cookies and Website Analytics

We use cookies and similar technologies to enhance website functionality and analyze usage patterns.

Detailed information about our cookie usage is available in our separate Cookie Policy. Cookie Policy

Children's Privacy Protection

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent.

Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or website notices.

Privacy Questions and Concerns

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us using the information below.